LOCATION: Any Major US City
THE COMPANY:
Our client is a world leader in consulting and information technology services. They successfully partner with Global 500 companies to provide end-to-end business solutions that integrate business process improvements, application development and integration and global sourcing of operations to deliver maximum business value in a fast and predictable way. The company has an outstanding reputation for customer and employee satisfaction and retention. Through this success they are changing the landscape in today’s competitive consulting world with their global delivery model.
The company recently created a new service line - Learning Services. This will expand their service mix to achieve a closer business relationship with key clients, and drive the company’s growth and profitability. Learning Services is a single point of contact providing strategy, content, technology and administration for their clients' learning needs. The company will cater to the learning needs arising out of situations like merger/divestiture, change management (process, strategy change), sales effectiveness lagging behind product strategy, process changes and workforce globalization. Learning Services will work with the client to embrace the culture of knowledge sharing and collaborative learning. The company has the credentials required to position themselves as a leader in the learning industry using innovative learning mechanisms integrated with performance management, as well as recognition as a proven and successful knowledge enterprise.
RESPONSIBILITIES:
The Business Manager strives to acquire, manage and enhance the relationship with clients and addresses the clients’ business needs with appropriate services and solutions from the Company.
•Manage a portfolio of prospects ( in case of pre-sales ) or Portfolio in an account or smaller accounts
•Initiate Accounts and prepare Account Development Strategy with Sales
•Responsible for carrying a revenue target
•Assess client requirements, present customized solutions/proposals, and bring together best team to meet those requirements
•Respond to RFI/RFP/RFQ requests, conduct due diligence and strategize with sales team on response
•Client relationship and account management
•Client development: Manage prospects/ Portfolio/client relationships
•Business development support: Opportunity identification and pursuit within portfolios managed and/or presales support
•Coordinate Organizational/business unit specific initiatives
•Resource Planning and project staffing
•Client Escalation Management
•Engagement satisfaction assessment
•Revenue forecasting and profitability analysis
QUALIFICATIONS:
•8-12 years of overall experience
•Sales Executive/Professional with a minimum of 8 years in IT Consulting Solutions or Professional Services sales in a Fortune 500 environment
•Advanced knowledge and a thorough understanding of the learning environment and customer needs
•Strong account management/ relationship management experience
•Process improvement skills and ability to innovate, including improving the learning effectiveness of courses
•Global delivery model, onsite/ offshore experience preferred
•Person must be comfortable and experienced in opening and developing new accounts
•Ability to conduct industry and customer analysis and identify “pain points”
•Global Delivery Model experience
•Excellent verbal and oral communication skills
•Up to 50% travel will be required
•Bachelor’s degree required; MBA or equivalent preferred
COMPENSATION:
Base salary + bonus
ABOUT DNL GLOBAL, INC:
DNL Global is the leading recruitment firm in the global services industry. Our expertise is in identifying, screening and recruiting mid-to-executive level managers for the buyers, providers and advisors of global outsourcing services. We are committed to servicing companies in this industry and the professionals that make them successful. The DNL Global team aims to connect passionate, globally minded candidates with driven companies seeking "global leaders". For more information, please visit www.dnlglobal.com.
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